Assistant General Manager, Residential

Location: Norwalk, CT

Company: Building and Land Technology (BLT)

About Us:
Building and Land Technology (BLT) is a leading real estate development company dedicated to creating exceptional living and working spaces. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Join our team and be part of a company that values excellence and teamwork.

Position Overview:
BLT is seeking an Assistant General Manager to join our team in Norwalk, CT! This position supports the General Manager in maintaining all aspects of property operations and ensuring a high level of service and satisfaction for our residents and clients.

Overall Responsibility:
The Assistant General Manager monitors and enforces compliance with all company policies, procedures, and standards related to business and operations.

Key Responsibilities of the Assistant General Manager:

• Compliance & Standards:

  • Monitor and enforce compliance with all company policies, procedures, and standards.
  • Adhere to all federal, state, and local laws pertaining to fair housing, credit reporting, leasing, and residential requirements.

• Daily Operations:

  • Maintain day-to-day operations of the property, fostering a professional and friendly atmosphere for all residents and clients.
  • Physically inspect the community, pick up litter, and report any service needs to the maintenance staff.

• Resident Relations:

  • Act as a liaison between the General Manager, building staff, and residents.
  • Gather proactive resident feedback and work to meet and exceed goals related to resident satisfaction, retention, occupancy levels, and property objectives.
  • Send out resident communications as needed.

• Leasing & Administration:

  • Assist with administering lease agreements for prospective residents.
  • Perform income verifications, credit checks, and file audits for new and existing lease agreements and renewals.
  • Maintain optimal renewal rates by managing lease agreements for current residents.

• Marketing & Market Knowledge:

  • Demonstrate knowledge of market conditions and industry trends.
  • Contribute ideas for marketing the community and enhancing the living environment for residents.

• Record Keeping & Financial Management:

  • Maintain accurate resident records, including rents, deposits, and application fees.
  • Consult with residents to limit account delinquencies and handle evictions as necessary.
  • Issue appropriate notices (e.g., late payment, eviction notices) and miscellaneous resident communications.
  • Submit unpaid balances to collections when needed.

• Additional Duties:

  • Perform additional tasks as assigned by the General Manager.

Qualifications of the Assistant General Manager:

• 2+ years of leasing or property management experience required.
• Must be organized, flexible, and able to cope with change constructively.
• Ability to work on weekends as needed.
• Excellent verbal and written communication skills.
• Experience with property management software (AppFolio preferred).
• Strong time management and problem-solving skills.

Benefits provided to the Assistant General Manager:

• Competitive Pay with potential for bonus
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401(k) Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Housing Discount at BLT-owned properties